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Do you know the where, how, and why of your system
Documentation
covers all forms of assistance for all users, from the guides available on
"hover" to bound manuals, but whatever the form it needs to be applicable to the
type of user - a data entry clerk, a monitor, a
trainer, a system administrator, an IT co-ordinator, or the I.T. Director.
Hard copy manuals are no longer recommended as updates can be too frequent,
but up to date guides on screen with search facilities can be invaluable to
staff.
Key Benefits
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When the staff from initial roll out have moved on the knowledge is
still available
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Infrequently used features can be highlighted
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Implications of routine tasks can be ascertained
If we have developed or audited your system we will be happy to review your
documentation requirements. If your system was developed by others we will
be happy to investigate the possibilities
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